Privacy Policy

1. General information

Digital Documentation Systems GmbH, Gatterburggasse 5, 1190 Vienna (hereinafter referred to as “DDSG”), takes the protection of personal data very seriously and strictly adheres to the provisions of the General Data Protection Regulation (GDPR), the Austrian Data Protection Act and the Telecommunications Act. The collection, processing, use and storage of website visitors and data uploaded by DDSG users is in full compliance with the relevant provisions in the current version.
The protection of your data is very important to DDSG. Collecting, processing and using your personal data is part of our service portfolio. This data protection declaration describes in detail the information we collect about you and what happens to these data. Please take the time to read our Data Protection Declaration so that you know as much as possible about the handling of your data.
In some cases, our products and services contain links to websites of other companies. These companies may have their own data protection declarations. We also recommend that you familiarize yourself with the data protection declarations of these companies. We do not take any responsibility for the privacy practices or content relating to the products or services of these companies.

Changes to our “Data Protection Declaration” will be published on the DDSG website. In this way, you can stay updated at all times on the information we store, and how this is collected and used.

2. Collection, use and processing of personal data

By collecting, processing and using personal data, DDSG aims to offer its users a user-friendly, efficient, customer-oriented and secure service. If you decide to request an individual offer or to order the newsletter, your data must be disclosed. This information includes your names (first name, surname, company name) and address and contact data, as well as possibly further information, provided that these are requested by DDSG and serve the business relationship. We refer to these data as inventory data.

2.1 Die DDSG website

When you visit our website, certain information such as IP address, browser type and access time, or duration is automatically transmitted to DDSG. These data help us to better understand the navigation behaviour of our users. They are used for system administration and are stored for statistical or backup purposes.

In addition, these data help us to enforce the terms and conditions of DDSG, in particular to prevent fraudulent behaviour; they may be required as evidence. Conclusions may be drawn about a specific pattern of website use through these data. However, personal data obtained in this manner will not be used.

2.2 DDSG software applications

DDSG uses personal data to enable secure, effective and customer-related use of the services and software of DDSG. These data will not be used, processed or passed on by DDSG beyond the scope specified by a legal basis. Furthermore, we will only pass on your data if we are obliged to do so by law, official order or court order.
By registering with DDSG, DDSG shall store the user’s e-mail address and personal password for logging into the secure area of DDSG for contract fulfilment, as well as information on the contract duration of the DDSG service.
DDSG also stores the name, first name, title, academic degrees, telephone number, billing address (street, house number, postcode, city), e-mail address, VAT number, company register number and company name of the user for the provision of the service and billing of DDSG. A test account is available for one month on request.

With the help of your information, it is possible to:

  • send you an offer tailored to your needs on request
  • carry out your registration
  • send you invoices by e-mail or post via the DDSG service you have booked
  • send current information and offers via the newsletter service, if you have expressly agreed thereto

Please note when using docu tools on a tablet: With every sync of the docu tools app, DDSG will save user ID, project ID as well as the start and end time of the process in an internal analysis system in order to reproduce and fix possible users’ problems.


2.3 DDSG newsletter

DDSG informs its users regularly about all topics of interest concerning the software, further developments of the software, market trends, new technologies or special projects of our customers. Users may subscribe to these newsletters through a separate process. Subscription to newsletters is not subject to any conditions; in particular, any user can subscribe to a newsletter, even if he or she is not a customer or user of the docu tools software. If you do not wish to receive our newsletter, you can unsubscribe from our newsletter service at any time by sending an e-mail to

3. Correction, restriction and deletion of data

DDSG undertakes to implement the rights of the persons concerned in accordance with the GDPR. Inventory data provided by the user can be corrected, changed and deleted at any time at the user’s request, provided there are no rights to the contrary. At the user’s request, DDSG can provide information about data it stores at any time. For this purpose, the user must send an e-mail with a corresponding request and proof of identity to the e-mail address . The same applies to verbal requests by telephone. Users can make the application informally, but must prove their identity (e.g. by sending a copy of their identity card). DDSG will comply with the request within the legal period of one month.

DDSG also undertakes to inform all those to whom data has been passed on about the correction, deletion or restriction of data processing.

Upon the user’s request, DDSG shall provide all stored personal data in the usual, machine-readable form. For this purpose, the user must send an e-mail with a corresponding request to the e-mail address

4. Links to websites not belonging to DDSG

The DDSG website may contain links to third-party websites to further improve usability and to extend information. If you click on such links, you will leave the DDSG website. These pages or their data protection declarations (which may differ from DDSG’ Data Protection Declaration) are not under the control of DDSG. We are not responsible for third party web page information or content. Personal information that you share with third parties not associated with DDSG is not covered by the DDSG Data Protection Declaration.

We recommend to carefully read the data protection outlines set forth by each company before passing on person-related data. Some third parties may share their personal information with DDSG. In this case, this transfer is subject to the data protection regulations of the respective third party-provider.

5. Security

DDSG is committed to the security of your data. To avoid unauthorized access or disclosure, maintain data accuracy, and ensure their proper use, we have taken appropriate measures (physical, electronic and administrative) with our provider to protect and secure data collected online. Critical data such as credit card information is recorded and transmitted in encrypted form. The security measures of DDSG are continuously improved in line with technological development.
DDSG backs up data according to the state of the art (especially privacy by design/privacy by default). In the event of data misuse or unauthorized data theft by third parties, DDSG is obliged to inform the responsible data protection authority within 72 hours following its know­ledge of the event. Should this case of abuse pose a high risk for the person concerned, DDSG is obliged to inform the person concerned immediately.
DDSG also links this understanding of security to the contract data processors we use, who we have obliged to adhere to the same or similar security precautions.

5.1 Obligations of the User

The user/licensee undertakes to take all reasonable measures to protect stored data and information against unauthorized access by third parties.

6.Cookies and similar technologies

Cookies are small text files that are stored in the web browser memory of a computer. For example, they allow website providers to understand how people use a website, they store a user’s login information and website settings. This explains how we use cookies and other similar technologies to ensure that our services function properly, prevent fraud and other damage, and analyze and improve the services in accordance with our Data Protection Declaration. The English terms capitalized herein, which are not otherwise defined below, have the meaning assigned to them in the Data Protection Declaration.

6.1 How we use cookies

Cookies play an important role for us; with their help, we can provide personal, effective and secure services. We use cookies on our website. Although we change cookies regularly when we improve or supplement our services, we always use cookies for the following purposes:

  1. a) To operate our services

Some cookies are absolutely necessary for the operation of our website and the provision of our services. We use these cookies in different ways, including the following:

  • Authentication: We use cookies to store your login status so that you need not log in when you browse our site or your user account. For example, if you log in to your docu tools account, we use a cookie so that you need not log in again while browsing our service.
  • Fraud prevention and detection: We use cookies and similar technologies on our websites and services to learn about the computers and web browsers used to access the services. This information helps us monitor and detect potentially harmful or unlawful use of our services.
  • Page functions and services: We use cookies to store how you prefer to use our services so that you need not reset your settings each time you log in to your account. For example, you can customize your docu tools experience (e.g. we use local storage to store the latest tile or list view for the projects).
  1. b) To analyze and improve our services

Cookies help us understand how our website and services can better serve you. Cookies tell us how people access our website and give us information about improvements or extensions that we need to make to our website and our services.

6.2 How we use other technologiesv
  1. a) Tracking pixels

Tracking pixels (also called web beacons or clear GIFs) can be used in connection with some services, among others to track the actions of users (e.g. e-mail recipients), to evaluate the success of our marketing campaigns and to compile statistics on the use of the services and response rates.

  1. b) Analyses of third parties

We use Google Analytics. This service uses cookies and similar technologies to collect and analyze information about the use of the services and to report activities and trends. This service may also collect information about the use of other websites, apps and online resources. Information about Google’s practices can be found on the Google website Webseite von Google. See the table below for more information on our use of third-party analysis.

6.3 Cookie table

The cookies we usually use are listed below. This list is not exhaustive, but it explains the main reasons why we use cookies.


DDSG website – Cookies (


Cookie name Purpose Persistent or session
em_cdn_uid Sets a value to track user metrics Persistent
pll_language Sets a Language Code Persistent
Cookie-Bar Sets a value that Cookies if allowed Persistent


Cookies third parties


Cookie name Purpose Opt out link
Google Used for analytics and service improvement



DDSG Software Local Storage (functions like cookies)


Cookie Name Purpose Persistent or session
<id>:recentSearchRequests Save the last global search requests of a specific user Persistent
<id>:planSelectionViewType Save the type (tile or list) for the plan selection for a user Persistent
<id>:projectSelectionViewType Save the type (tile or list) for the project selection for a user Persistent
docuToolsLogout Internal counter, to help the software to logout in all open tabs. Persistent



DDSG Session Storage (only saved until tab or browser is closed)


Cookie Name Purpose Persistent or session
language Current language of the software temporary
token Login token and it‘s metadata temporary


6.4 How to manage cookies

You may be able to change your cookie settings in your web browser, including deleting or deactivating DDSG cookies. Please read the “Help” section of your web browser or click on the links below to learn more about your options. However, we would like to point out that if you decide to deactivate cookies, some functions of our website or services may no longer function as intended.  

7. Copyright law

DDSG always endeavours to respect the copyrights of others or to make use of self-created or licence-free works. The content and works on this website which were produced by the website operator are subject to Austrian copyright law. Third party contributions are marked as such. Duplication, adaption, dissemination and any kind of exploitation beyond the bounds of copyright require the approval of the respective author or compiler in written. Downloading and copying these pages is only permitted for private, non-commercial use. The user is permitted to make a backup copy, which must be clearly marked.

8. File upload in the DDSG software

Within the scope of using the products and/or services of DDSG, the user can upload and save construction plans, images, photos, text files and audio information on construction defects to the web server of DDSG. The responsibility for data protection-compliant processing lies exclusively with the user. Strict internal procedures and systems regulate and guarantee that this digital content is not made accessible to unauthorized users. The user can determine who has access to the uploaded and stored content by enabling it. The user can specify who has access to files of a specific construction project. The user can disable these files and data at any time or block access for users.

Questions about data protection

If you have any questions or concerns regarding the DDSG data protection declaration or processing, or if you would like to point out a possible violation of Austrian data protection laws, you are welcome to contact us. You can always reach us via e-mail to the DDSG Support for your country. We will follow up on any information and respond to your enquiry as quickly as possible. If you do not agree to the reply received, you can forward your complaint to the data protection authority in Austria. Upon your request, we can provide you with information on the complaint options available to you in each case.
DDSG is entitled to change the DDSG data protection declaration if necessary. If material changes are made to the data protection declaration, a corresponding notification will be published on our website together with the current version of the data protection declaration.